Shipping & Returns

NOTE: For customer support and product inquiries, email support@kidcarshop.com with your order number and video/photos of the car assembly/configuration for fastest response.

GENERAL SHIPPING

Once you place an order with us, you acknowledge and accept our shipping & return policy as stated below.

If the product is in stock, it will leave the warehouse within 1-3 business days. Your item may ship out immediately but it may take longer to receive your tracking number. Please note that shipping days do not include the order day, weekends, nor holidays. Due to the current COVID-19 pandemic, delivery times will vary between 5-14 days depending your location. Tracking numbers will be sent you via email as soon as the information becomes available to us. Generally we will ship all orders via UPS or Fedex but we reserve the right to use any carrier. Customers must save the packaging box in case a return is to be processed, KidCarShop does not provide boxes (available at local Home Depot stores).

In the chance your product is out of stock, one of our customer service associates will be contacting you immediately via email to discuss further options, you must include the correct email address so that we can contact you.

By placing an order on our website and adhering to the 'Agree to Terms' checkbox at checkout, you agree to receive email and text notifications with the number you provide us regarding your order confirmation, shipping address verification, and any other relevant notifications to ensure proper delivery of your order. 

RETURNS & EXCHANGE POLICY

Customers are liable for inputting correct shipping address in the order form and will be liable for the replacement costs in the case the address was input incorrectly. Please double-check to ensure that you have listed the appropriate address in the shipping address section.

Should the items arrive damaged or if you want to return your items, simply follow the instructions outlined below on this page. Items may be returned to us in new and unused condition and original packaging within 7 days (restocking fee of 20% will apply) - do not ship any products back until you receive the RMA number and email instructions. 

Please note that we may charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons and we reserve the right to refuse any such returns. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid. We suggest that you use UPS Ground Service "Insured."

Once products are received back at our facility and inspected, returns will be refunded in the original payment form, minus shipping and handling as long as no damage has taken place. Pack the products into a shipping box with plenty of packing material, place the product pieces back in its original form (as best you can), and tape the box securely (if you have discarded the original box, you can use any box available from your local store like Home Depot and find a box (make sure to cut it in the required dimensions, ask our support rep - size must be in the right dimension for Fedex/UPS to deliver). We must provide exact dimensions of the box to create FedEx and UPS labels.

All customers must inspect the condition of the product upon arrival and report any problems within 7 days from receiving the product. We cannot accept returns of products more than 7 days after you have received the order.

All items must be in the original packaging, same condition that you received, and unused to be eligible for a return. Used products will not be eligible for returns and can only be serviced under warranty. Customers are liable for dropping off the package to the nearest UPS/FedEx location.

If you are approved, then your refund will be processed, and a credit will automatically be applied back to the form of payment used either PayPal or original method of payment within 7 business days.

DAMAGED / DEFECTIVE ITEMS: 

Customers must email support@kidcarshop.com with your order number and photos/videos of any damages immediately upon receiving the item. DO NOT start assembling the parts until you share the photos with our support team. Once the email with images/videos are submitted and approved, KidCarShop will ship out free replacement parts if the missing/defective parts are available. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. If damages are not reported to us within 7 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges and related damage fees. 

LOST ITEMS: 

KidCarShop will not be liable for lost packages marked as "completed" deliveries via FedEx/UPS. Deliveries marked as "completed" with proof of deliveries will be counted as final. We reserve the right to obtain proof of delivery and file a trace case to investigate orders that are marked as "delivered". All customers must submit a lost package report with your local police department and provide the lost report to us in order to conduct a lost case investigation with our carrier partners. All decisions will be based on police lost report investigation and FedEx/UPS investigation results, we will not issue  refunds or replacements for packages with a proof of delivery confirmation.

[IMPORTANT PLEASE READ]

You must email support@kidcarshop.com including your order number, tracking number, and attach an official 'lost package' report from your local police department. Customers must file a lost package report with the police immediately if delivery is marked "completed" but not delivered. We must receive a copy of the lost report with the official stamp from your local police department, if customers cannot provide the official report within 5 days of delivery confirmation we cannot file a lost case investigation and we cannot ship replacements for lost packages until we file a lost claim with the carriers with the verified lost report within the 5 day period. 

Customers must provide KidCarShop a stamped copy of the police report filed with the local police (PDF/PNG/JPEG) within 5 days of delivery confirmation date.

 

CANCEL ORDER:

In order to cancel an order that has already been placed, you must notify us IMMEDIATELY on the same-day you placed the order before 5pm Eastern Time to cancel an order. Order cancellations will not be accepted after this cut-off time. 

 
NON-ACCEPTABLE RETURNS:
 
Customers must review the product dimensions prior to purchasing the product, KidCarShop is not liable for products that do not fit or for duplicate orders.
- Size does not fit. 
- Color does not match 100% with photos.
- Design is not to expectation. 
- Duplicate orders, all customers are liable for reviewing the order confirmation emails to verify their order quantity.
 

NOTE: AFTER 7 DAYS, KIDCARSHOP CANNOT ACCEPT RETURNS

In order to return an unused, new item in its original box and packaging, please follow the below instructions:

    1. You MUST contact us via email to get an RMA (Return merchandise authorization) Number and return instructions PRIOR to returning the item.
    2. Package MUST be unused and placed back in its original packaging.
    3. Pack the products into a shipping box with plenty of packing material, and tape securely.
    4. You MUST write the RA# issued by Customer Service clearly on the outside of the shipping cartonNOT on the product package.
    5. We suggest that you use UPS Ground Service "Insured."
    6. Customers must drop off the package to nearest UPS/FedEx location.

CALIFORNIA PROP 65 NOTICE: Certain products sold by our manufacturers may contain one or more chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to http://www.p65warnings.ca.gov/

By purchasing from our website, all customers acknowledge and agree to the Terms and Conditions. All parents are fully responsible for his or her child’s safety and supervision is required at all times. Parents must read the manual prior to use KidCarShop. Customers agree that KidCarShop is not liable for the safety of the children, all parents must decide whether to allow his or her child to operate ride on car toys based on the child’s maturity, ability, skill, and health condition prior to riding the vehicle.  To prevent injuries, parental supervision is required at all times.

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