Shipping & Returns

GENERAL SHIPPING

Once you place an order with us, you acknowledge and accept our shipping & return policy as stated below.

If the product is in stock, it will leave the warehouse within 1-3 business days. Your item may ship out immediately but it may take longer to receive your tracking number. Please note that shipping days do not include the order day, weekends, nor holidays. Tracking numbers will be sent you via email as soon as the information becomes available to us. Generally we will ship all orders via UPS or Fedex but we reserve the right to use any carrier.

In the chance your product is out of stock, one of our customer service associates will be contacting you immediately via phone or email to discuss further options.

RETURNS & EXCHANGE POLICY

Customers are liable for inputting correct shipping address in the order form and will be liable for the replacement costs in the case the address was input incorrectly. Please double-check to ensure that you have listed the appropriate address in the shipping address section.

Should the items arrive damaged or if you want to return your items, simply follow the instructions outlined below on this page. Items may be returned to us in new and unused condition and original packaging within 7 days (restocking fee of 20% will apply) - do not ship any products back until you receive the RMA number and email instructions. 

Please note that we may charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons and we reserve the right to refuse any such returns. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid. We suggest that you use UPS Ground Service "Insured."

Once products are received back at our facility and inspected, returns will be refunded in the original payment form, minus shipping and handling as long as no damage has taken place. Pack the products into a shipping box with plenty of packing material, and tape securely. 

All customers must inspect the condition of the product upon arrival and report any problems within 7 days from receiving the product. We cannot accept returns of products more than 7 days after you have received the order.

All items must be in the original packaging, same condition that you received, and unused to be eligible for a return. Used products will not be eligible for returns and can only be serviced under warranty.

If you are approved, then your refund will be processed, and a credit will automatically be applied back to the form of payment used either PayPal or original method of payment within 7 business days.

DAMAGED / DEFECTIVE ITEMS: 

KidCarShop will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, KidCarShop will offer a return for a refund minus restocking fee. If damage is not reported to us within 7 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

NOTE: AFTER 7 DAYS, KIDCARSHOP CANNOT ACCEPT RETURNS

 In order to return an item, please follow the below instructions:

    1. You MUST contact us via email to get an RMA (Return merchandise authorization) Number and return instructions PRIOR to returning the item.
    2. Package MUST be unused and placed back in its original packaging.
    3. Pack the products into a shipping box with plenty of packing material, and tape securely.
    4. You MUST write the RA# issued by Customer Service clearly on the outside of the shipping cartonNOT on the product package.
    5. We suggest that you use UPS Ground Service "Insured."

CALIFORNIA PROP 65 NOTICE: Products sold by our manufacturers contain one or more chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to http://www.p65warnings.ca.gov/

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